Terms of service

Estimates are based on the photos and details you provide. Ari verifies the home on arrival, and if the size, condition or scope differs from what was described, she presents an adjusted price before the work begins. You are free to decline at that point at no cost.

All cleanings are by appointment, monday – saturday from 8:00 AM to 6:00 PM, and subject to availability. We do not offer Sunday, same-day or emergency service, and we do not promise arrival within a set number of hours.

Cancellations and reschedules require at least 48 hours' notice.

You may be home or away. If you will be away, you authorize the cleaning in advance and arrange secure access. Homes with dogs and cats are welcome; for everyone's safety pets stay in a separate area during the visit.

If something included in your original estimate was missed, send photos within 24 hours of the cleaning and it will be taken care of within 24 hours, at no additional cost. The guarantee covers work that was part of the agreed scope.

Payment is due on completion, by zelle, cash app, venmo, check, cash.

The 10% welcome discount applies to new clients, on their first cleaning.

Ari's Heavenly Touch Cleaning LLC carries general liability insurance. Please tell us in advance about delicate surfaces, antiques or anything that needs a specific product.